AI
Voice AI agents & telephony
Conversational voice agents for inbound and outbound calls, plugged into your CRM, PSA or ERP — with a guardrailed architecture engineered for regulated industries.
Eastbourne · UK
/ AI SolutionsPractical AI, grounded in the work you already do.
Not generic chatbots. AI — voice, vision and text — that reads from your systems, respects your permissions and takes real actions inside real workflows. Paired with the rules-driven automation that moves the work around it. The interface is the easy part now; wiring it to the systems users are actually asking about is the work. We do both.
01/ Capabilities
What we build.
Each capability is delivered as working software — with deployment, identity, observability and support considered from day one.
- AI
Vision AI — live video & image analysis
Real-time vision on your cameras — count, classify, flag, route — turning a feed into a structured event your existing systems can act on.
- AI
AI assistants and internal copilots
Domain-specific assistants that sit alongside your teams — grounded in your data, mindful of your permissions model.
- AI
Document-grounded chat and search
Retrieval over policies, procedures, contracts, knowledge bases and inboxes — with citations and access controls.
- AI
Triage, summarisation and enrichment
AI that reads incoming tickets, emails or forms, tags them, summarises them and routes them where they need to go.
- AI
Service desk and back-office agents
Narrow, well-scoped agents that handle first-line tasks and hand off cleanly when they hit their limits.
- AI
Operational AI with human oversight
Agents with defined tools, action logging and approval gates — so the human stays in the loop where it matters.
02/ Workflow Automation
When the workflow is the point, not the AI.
Plenty of operational work doesn't need a model — it needs a dependable path. We map the processes that eat your team's time and turn them into observable automations with governance, audit trails and proper error handling, sitting alongside the AI where it earns its keep.
Automation
Onboarding and offboarding
Joiners, movers and leavers — account provisioning, access, kit, comms and handovers all handled in sequence.
Automation
Service and operational workflows
Tickets, jobs and cases routed, enriched and progressed without someone manually steering each one.
Automation
Document and approval routing
Multi-step approvals with audit trail, escalation and reminders — replacing email chains and spreadsheet logs.
Automation
Ticket triage and enrichment
Classify, tag, assign and enrich incoming work using a mix of rules and AI — before a human picks it up.
Automation
Monitoring and alert-driven actions
Automations that respond to events in your systems — from licence expiry to storage thresholds to uptime alerts.
Automation
Back-office automation
Finance, procurement and HR processes stitched together across the tools you already use.
03/ Outcomes
What changes when AI and automation are built in properly.
Answers grounded in your real data
No hallucinated policies, no invented pricing — retrieval and citation are part of the design.
Less time spent on repetitive reading
Summaries, triage and classification handled before a human touches the request.
Institutional knowledge surfaced
The stuff buried in SharePoint becomes searchable, explainable and usable again.
Predictable, auditable behaviour
Logged actions, guardrails and approvals — AI that behaves the way a regulated business needs it to.
/ Ai/ssessor
Not sure where AI would earn its keep first?
Ai/ssessor is a free ten-minute conversation that reads what you're already doing, where the risk sits and which workflow is the right first bet. You'll leave with a scored report and a concrete 90-day path — before you commit to any build.
/ Start a conversation
Tell us the workflow. We'll tell you where AI fits.
Most teams don't need an AI strategy. They need one or two well-chosen places where AI earns its keep.