
Two sites, one portal — booking that runs itself.
- Problem
- A COVID-era web form with no real admin, high phone volume, double-bookings and document chaos across two independently-run sites.
- Approach
- A mobile-first PWA for customers with document upload at point of booking, and a full admin workflow for staff — single sign-on, role-based access, self-hosted on the customer's own server.
- Outcome
- 24/7 self-service bookings, staff out of the inbox, no double-bookings, and one operational picture across Polegate and Copthorne.
