Register
People & employment records
The core register — joiners, movers, leavers, contracts, roles, managers, org chart. The people layer the rest of the platform hangs from.
M/uster
Eastbourne · UK
/ Platforms / Customer ZeroEveryone's here. Everything accounted for.
M/uster is the operational platform we built to run our own company. One place for the people, the assets, the software, the compliance, the fleet, the physical access — and the full joiner / mover / leaver lifecycle that ties them together. We ran an off-the-shelf HR system first and used a fifth of it. The rest of what we actually needed sat in the seams between products. So we built this.
01/ The problem
HR software and operations software don't speak to each other.
The HR tool we paid for didn't know about laptops, vehicles, fobs or software licences. The tools that did know about those things had no idea who anyone was. The people everyone was ultimately talking about sat in the gap between them.
HR platforms don't see operations.
They know the employee. They don't know the laptop, the vehicle, the fob, the software seat or the building the person walks into every morning.
Operations tools don't see people.
Device management, fleet, access control — each has its own register, its own admin screen, its own idea of who's current. None of them knows when somebody resigns.
The seam is where things fall through.
Leavers keep fobs. Licences keep billing. A laptop sits in a drawer for six months. Compliance lapses quietly. It's nobody's job, because it's across everyone's job.
02/ The insight
The domain isn't the employee record. It's the person — and everything attached to them.
A laptop, a vehicle, a building fob, a software seat, a DBS check, an NDA — they're all the same shape. A thing bound to a person, for a period of time, with somebody responsible for it. Once that's the model, the rest of the platform falls out of it.
Join, move, leave — three lifecycle verbs. Every record in the platform knows how to behave when one of them fires. That's the trick. Not the features; the single shared spine underneath them.
03/ What it does
One platform, nine registers, one spine.
Each of these would be a standalone product in most companies. In M/uster they all share the same people, the same lifecycle, the same audit trail and the same permissions model.
Register
Compliance & regulated records
Right to work, DBS, driving licence, passport, training certifications. Evidence on file, expiry tracked, reminders where they need to land.
Register
Assets
Devices, equipment, issued kit. What each person has been given, when it was issued, and what state it came back in.
Register
Software, licences & systems
Every seat, login, phone extension and platform account a person needs — tracked per head, reclaimed cleanly, and wired up by direct API integration wherever a system exposes one.
Register
Fleet
Company vehicles — drivers, mileage, MOT, insurance, service and incident history, cost-per-mile. A proper fleet register, not four fields on a spreadsheet.
Register
Physical access
Who can enter which site, and when. Staff, contractors and visitors in one register, alongside the HR record.
Register
Visitors
The same data model as a person, with a shorter lifecycle. Pre-booked or walk-in, same register, same fire list, same audit trail.
Register
Joiner, mover, leaver
The lifecycle verbs that tie the rest together. One change to somebody's status cascades cleanly through everything they had attached to them.
Register
ISO management
Registers, audits, CAPA and the evidence trail for ISO 9001, 27001 and 14001 — sitting on top of the people, assets, software and training data M/uster already holds.
04/ In detail
The full feature set.
The registers you've just seen, broken down into what each one actually does. Not everything is switched on for every team — role-based access decides who sees what.
/ Feature group
People & employment records
The core register — who works for the business, what they do, who they report to.
- Employee directory and full profile (contract, role, department, manager)
- Emergency contacts with sensitive-field encryption at rest
- Manager hierarchy and interactive org chart with drill-down
- Archive and reinstate workflow for leavers and returners
- Onboarding and offboarding checklists with owner tracking
- Announcements, celebrations and company handbook
- Native web portal plus mobile self-service app
/ Feature group
Leave & absence
Everything around time off, whether planned, unplanned, or a fit-note situation.
- Leave requests with approval workflow and balance tracking
- Team calendar and who's-out-today views
- Self-certification for short-term sickness
- Fit-note tracking for longer absence with return-to-work trigger
- Return-to-work forms with manager sign-off
- Bradford Factor scoring with configurable thresholds
- Absence pattern reporting by person, team, department and period
/ Feature group
Compliance & regulated records
First-class handling of the documents and checks every regulated business has to keep current.
- Right to work, DBS, driving licence, passport, visa, professional registrations
- Mandatory-by-role rules — the platform knows which records each role must hold
- Configurable expiry thresholds (30, 60, 90 days) with automated reminders
- Evidence document linkage on every record
- Non-compliance dashboard with drill-down by category, department and severity
- Bulk import for initial population
- Reminders routed to employee, manager and HR admin — not just filed and forgotten
/ Feature group
Reviews, one-to-ones & performance
A lightweight system of record for the conversations that actually happen between managers and their teams.
- Review entries (annual, probation, ad-hoc) with participants and outcomes
- One-to-one notes with action items, owners and due dates
- Probation milestones with configurable checkpoints and sign-off
- Goals with progress tracking and linkage back to reviews
- Manager summary of upcoming reviews, overdue actions and team timeline
- Attachments for development plans, PIPs and supporting evidence
/ Feature group
Documents, policies & signatures
Central record of the documents the business issues and the acknowledgements it depends on.
- Company handbook and policy libraries with categorisation
- Read-and-understood confirmations with timestamp and device logging
- Request-a-signature workflow on any document
- Signed document archive with immutable version history
- Policy version management with automatic re-acknowledgement on update
- Onboarding integration — new starters receive required acknowledgements automatically
/ Feature group
Assets
Devices, equipment and issued kit — per person, over time, with the state it was returned in.
- Asset register with assignment history and status
- Stale-asset and orphaned-asset tracking
- Integration with RMM for live device data and remote actions
- Return and reassignment workflows tied to joiner / mover / leaver
- Cost and depreciation capture where relevant
/ Feature group
Software, licences & systems
Not just SaaS seats — everything a person needs a login, an extension or an account for. Phone systems, operational platforms, internal tools, third-party portals. All of it tracked per person, reclaimed cleanly, and where the system has a REST API, provisioned and de-provisioned automatically.
- Per-person software, licence and system-account register
- Seat reclaim and cancellation as part of the leaver workflow
- Phone system extensions and call-handling group membership
- Logins to internal and third-party platforms tracked alongside the person
- Direct API integration where a system exposes one — accounts provisioned, updated and revoked automatically as the person moves through the lifecycle
- New integrations added as platforms are surfaced — if it has an open REST API, it can join the lifecycle without replatforming anything
- Renewal date tracking with reminders to the cost owner
- Usage vs assigned reporting to spot shelfware
/ Feature group
Fleet
Company vehicles as a proper fleet register — not a few columns on a spreadsheet.
- Vehicle register with make, model, registration, VIN, fuel type, category
- Driver assignment history with primary and secondary designation
- Mileage logs with business versus private split
- MOT, service and road-tax due dates with configurable reminder windows
- Insurance policy tracking with renewal reminders
- Maintenance history with cost tracking and supplier records
- Fuel and running-cost capture with cost-per-mile reporting
- Accident and incident logs with document attachments
- Fleet dashboard with upcoming due dates and compliance status
/ Feature group
Physical access
Who can enter which site, and when — governed alongside the HR record, not as a second spreadsheet.
- Integration with the physical access control systems already on site
- Fob and pass issuance tied directly to the employee record
- Automatic revocation as part of the leaver cascade
- Visitor pre-booking with host assignment and auto-issued credentials
- Walk-in visitor registration with host sign-off
- On-site register — one fire list, one audit, staff and visitors together
/ Feature group
Joiner, mover, leaver
The lifecycle verbs that tie the rest of the platform together.
- Trigger-based cascades across every register
- Atomic offboarding — access, kit, software, vehicles, records all handled in one move
- Per-role joiner playbooks with owner tracking and due dates
- Full audit trail of what moved, when, and who triggered it
/ Feature group
ISO management — 9001, 27001 & 14001
The registers, audits, CAPA and evidence trail for the three standards UK businesses actually certify against — reusing the people, assets, software and training data M/uster already holds, not duplicating it in a parallel platform.
- Controlled documents, CAPA, internal audit programme and management review on a single spine
- Risk and opportunity register with owner, treatment and residual — filterable per standard
- ISO 27001 Statement of Applicability across the 93 Annex A (2022) controls, with information asset register bound to Assets and Software
- ISO 9001 calibration, supplier quality and customer feedback — bound to the Assets register where relevant
- ISO 14001 aspects and impacts, legal obligations and environmental KPIs
- Evidence library — every artefact dated, owned and linkable, so the external audit is a walk-through, not a scramble
/ Feature group
Reporting, insight & assistant
One operational picture, surfaced differently for the people who need to read from it.
- Role-aware dashboards for staff, managers, HR admins and super admins
- Headcount, leave, expiring compliance, birthdays, upcoming reviews
- Exception-based risk lists — non-compliant, overdue, expired
- Compliance heatmaps by department and category
- Scheduled report delivery for HR leads and department heads
- Conversational AI assistant — ask natural-language questions against the platform's own records (e.g. "who's still on probation?", "show all expiring DBS certificates"), grounded in real data rather than generic answers
/ Feature group
Platform & security
The bits underneath that make everything above credible to an auditor.
- Web portal and native mobile app backed by the same data and audit
- Role-based access: staff, manager, HR admin, super admin
- Audit logging on every create, update and delete operation
- Encrypted sensitive fields at rest
- Authenticated document serving — no unsigned file URLs
- Multi-tenant architecture so the same pattern can host the next customer
05/ The proof
One leaver. One trigger. Everything moves.
The strongest demo of the shared spine is what happens when somebody leaves. No forms, no Slack messages, no follow-ups a week later.
/ Scenario
“Martin leaves Friday at 5pm. By 5:01pm, his building access is revoked, his laptop is wiped, his mailbox is archived, his vehicle is flagged for collection, and the audit trail is filed.”
One trigger. No spreadsheets. No forgotten fobs. Nothing still billing six months later.
- Building access revoked across every site.
- Laptop wiped and returned to the device pool.
- Microsoft 365 account disabled and mailbox archived.
- Software seats, phone extensions and system logins reclaimed and cancelled.
- Vehicle flagged for collection.
- Compliance records frozen and archived against the record.
- Full audit trail written — who triggered it, when, and what moved.
06/ What changes
What the business feels, day to day.
Compliance at a glance.
Expiring records, missing evidence, overdue reviews — all visible on one screen, not dug out of folders the week before an audit.
Leavers close cleanly.
Fobs, laptops, mailboxes, software seats, vehicles — all handled in the same move. Nothing walks out of the door and nothing keeps billing after they've gone.
One register, one fire list, one audit.
Staff, contractors and visitors all recorded the same way. When it matters, everyone on site is accounted for.
One operational picture.
HR, IT, facilities and the MD reading from the same platform — not four spreadsheets that agree by coincidence.
/ Sister platforms
The other two M-Tech operational platforms.
/ Platform
M/esh
The flex-workspace operations platform — cabling, network, access, software and managed service under one team.
Explore M/esh / PlatformM/agnet
Guest Wi-Fi capture and consent — the front door to a properly consented marketing list, done in the constrained browsers captive portals actually run in.
Explore M/agnet/ Start a conversation
We can build one of these for you.
Or something shaped for your operation. The pattern travels — what changes is the registers, the integrations and the lifecycle rules. Tell us what yours look like.